Speedy communication

Service streamlines the way your company handles all customer inquiries.

Valuable insights

Customer experience is key to be a successful organisation.

Streamline your inquiries

Automatically assign inbound requests to the right personnel.

Speedy communication
wins the day

Service streamlines the way your company handles all customer inquiries. Each inquiry is automatically assigned a unique reference number and all related communication is tracked with it. A quick search on tracking number, customer, ticket owner, status, period, or category, will get you the information you are looking for.

Automatic routing and escalation
Automatically assign inbound requests to the right category and key personnel by setting up multiple mail accounts or keyword filters. If a request has been unanswered for a set amount of time, the system will automatically escalate it.
Customer Centre and FAQ
With the Customer Centre, your customers can log-in, view their request history, ask questions and search the knowledge base 24/7. The Customer Centre is a standalone portal that can be integrated into your existing website.
Chat
Fast response times lead to higher customer success and satisfaction rates. With SuperOffice Chat, you can engage with several customers at once and answer questions immediately to keep your customers happy. This means less tickets for you, and no more waiting times for them. It’s a win-win!
Dashboards and reporting
Get insight into how you can improve what you’re delivering to your customers. Our out-of-the-box dashboards will help you understand what they struggle with and what you need to do to make your services even better.
Macros
Use macros to automate processes, such as responding to a customer or reassigning a request to a given category with just one single click on a button. Macros lets agents create custom workflows and triggers and events.

Valuable insights

Customer experience is showing to be on top of most surveys in terms on where businesses plan to focus their CRM spending. Customer Service and helpdesk software are leading the investment plans.

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“72% of customers will share a positive experience with 6 or more people” – Esteban Kolsky

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“62% of companies view customer experience delivered by their contact centres as a competitive differentiator” – Deloitte

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“89% of customers get frustrated because they need to repeat their issues to multiple representatives” – Gartner

Increase your efficiency

Having one common process and tool for your customer service with built in escalation and assignment routines in combination with strong tools for follow-up will increase your efficiency and make your customers more satisfied with your business.

Third party products

Caesar CRM can be used out of the box or customized to fit your specific needs.

Case studies

Read about some of our customers’ success with Caesar CRM.