Show them that they matter, and that you care. Strong functionality in SuperOffice Service helps you to keep track of all inquiries, and solve your customers’ problems no matter if they come by email, phone, chat, web forms or social media.
Service streamlines the way your company handles all customer inquiries.
Increase efficiency using one common process and tool for your customer service with built in escalation and assignment routines in combination with strong tools for follow-up.
Automatically assign inbound requests to the right personnel.
Service streamlines the way your company handles all customer inquiries. Each inquiry is automatically assigned a unique reference number and all related communication is tracked with it. A quick search on tracking number, customer, ticket owner, status, period, or category, will get you the information you are looking for.
Automatically assign inbound requests to the right category and key personnel by setting up multiple mail accounts or keyword filters. If a request has been unanswered for a set amount of time, the system will automatically escalate it.
With the Customer Centre, your customers can log-in, view their request history, ask questions and search the knowledge base 24/7. The Customer Centre is a standalone portal that can be integrated into your existing website.
Fast response times lead to higher customer success and satisfaction rates. With SuperOffice Chat, you can engage with several customers at once and answer questions immediately to keep your customers happy. This means less tickets for you, and no more waiting times for them. It’s a win-win!
Get insight into how you can improve what you’re delivering to your customers. Our out-of-the-box dashboards will help you understand what they struggle with and what you need to do to make your services even better.
Use macros to automate processes, such as responding to a customer or reassigning a request to a given category with just one single click on a button. Macros lets agents create custom workflows and triggers and events.
Fast response times lead to higher customer success and satisfaction rates. With SuperOffice Chat, you can engage with several customers at once and answer questions immediately to keep your customers happy. This means less tickets for you, and no more waiting times for them. It’s a win-win!
Keep track of your sales process and use intelligent automation to support your teams.
Use Caesar Marketing to strengthen your communication and lead generation.
